Returns & Exchanges

At Frobishers, we take pride in the quality of our beverages, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we can only accept returns for items that are faulty or damaged during transit.

Return Process

• 1.
  Contact Customer Support

  Email our team within 24 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging and the product batch codes to help us process your claim quickly.

• 3.
  Await Verification

  Our quality control team will review your photos and confirm your eligibility for a refund or replacement within 2 business days.

• 4.
  Receive Resolution

  Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method.