Frequently Asked Questions
Everything you need to know about our premium food and drink collections.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and specialized insulated liners to ensure that all perishable items arrive at your doorstep in peak condition.
What are your standard delivery timeframes?
Standard orders are processed within 24 hours. Depending on your location, delivery typically takes between 1-3 business days to ensure maximum freshness.
Do you offer options for specific dietary requirements?
Yes, Frobishers offers a wide range of gluten-free, vegan, and organic products. You can use our website filters to browse by specific dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.
Where are your ingredients sourced from?
We pride ourselves on quality and transparency. We source our ingredients from certified sustainable farms and local artisanal producers whenever possible.